1. Introduction
This Privacy Policy explains how Wallcano Tiles collects, uses, stores, and protects information submitted through our website, enquiry forms, contact forms, and communication channels.
2. Information We Collect
We may collect details such as your name, company name, email address, phone number, business type, address, website, message details, and any information you voluntarily submit through our forms.
3. How We Use Your Information
We use your information to respond to enquiries, provide product details, process trade customer requests, share quotations, improve our website, and communicate relevant updates related to your enquiry.
4. Trade Customer and Contact Forms
Information submitted through trade customer or contact forms may be reviewed by our sales or support team to understand your requirements and provide suitable assistance.
5. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand visitor behaviour, improve performance, and enhance user experience. You can manage cookies through your browser settings.
6. Data Sharing
We do not sell your personal information. We may share information only with trusted service providers, logistics partners, or internal teams where necessary to fulfil your enquiry or service request.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no online transmission method is completely secure.
8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us. We will respond to reasonable requests in accordance with applicable laws.
9. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised update date.
10. Contact Us
For privacy-related questions, please contact us at sales@wallcanotiles.co.uk.